Company Policies

Shipping Policy

All orders are processed within 1 to 3 business days following successful payment. Shipments are sent via Canada Post based on the shipping method selected at checkout.

We are not responsible for packages lost during transit. Expedited shipping is available at checkout and includes tracking and full insurance for your order.

SMS Policy

By providing your phone number at checkout or through your account, you consent to receive transactional text messages from THE SCRUFFY OCTOPUS S.E.N.C., including updates regarding order status, shipping notifications, and customer service communications.

Standard messaging rates may apply depending on your mobile provider. You may opt out of receiving SMS messages at any time by replying STOP to any message received. For assistance, reply HELP or contact our customer support.

We do not share your phone number with third parties for marketing purposes.

Return Policy

At this time, we do not accept returns on TCG products. For all other items, unopened products may be returned for store credit. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., an incorrect item was received), in which case we will cover return shipping.

Note: Due to the constantly changing price of singles, we do not accept returns on single cards.

Pre-Order Policy

Orders containing pre-order items (singles and products scheduled for future release) are charged at the time of checkout. The price paid will remain unchanged regardless of any price increase before release.

Cancelling a pre-order will incur a 10% processing fee. No exceptions will be made.

Refunds

Refunds are processed within 3-5 business days and returned to the original payment method. Orders made via PayPal are typically refunded within 1-2 business days.

Note: Due to market volatility, returns on single cards are not accepted.

Order Cancellations/Changes

We strive to ensure our customers receive what they paid for, at the price shown at checkout. Once an order is paid, the price will not change, even if the market price increases afterward.

Exceptions: If a system error or other unforeseen issue causes incorrect pricing online, we reserve the right to cancel the affected item or order and issue a full refund.

Store Credit

Store credit is non-refundable and cannot be converted to cash. Credit may only be used to purchase TCG products or accessories at www.lapieuvrebarbue.com.